Get in touch: 0800 859 5912
Get in touch: 0800 859 5912

Open: Mon-Fri 9am - 5pm

H2O Swimming Pools Ltd -  Complaints Policy
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We are members of the Swimming Pool and Allied Trades Association and a GasSafe contractor to give you the best service possible.

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H2O Swimming Pools Ltd -  Complaints Policy

We always endeavour to provide the best service and products for our customers.

However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to make sure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems.

You can call us on 01342 844555  or  email us at info@h2opools.co.uk  or write to us at H2O Swimming Pools Ltd, The Old Exchange, 2 Plough Road, Smallfield, Surrey, RH6 9JL.

We aim to respond within two days of receiving your complaint and, where possible, will provide you with a date to remedy the issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do this, please contact Which? Trusted traders in the first instance on 0117 456 6031.

January 2020

  • Essential maintenance

    Without proper maintenance, your pool can develop several problems such as algae growth, unpleasant odours and cloudy water. Problems can also occur to users such as itchy, irritated skin and burning eyes.

  • Care all year round

    With regularly scheduled checks and maintenance services offered, you can be certain that your pool and equipment are in good condition.

Call us on 0800 859 5912

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